Keliweb S.r.l. Reviews Policy

The terms defined with capital letters in this policy (hereinafter, the “Policy”) will have the meaning attributed to them in the TOS of Keliweb S.r.l. (hereinafter, “Keliweb”).

This Policy applies to all reviews published by Clients on the website www.keliweb.it and www.keliweb.com following the purchase of a product and/or service offered by Keliweb.

To publish a review, Clients must be registered on Keliweb’s website, thus holding an account, and must have purchased a product and/or service that can be reviewed at least once.

In fact, Keliweb publishes on its website the reviews of its Clients who review products and services through the provider Trustpilot.

To this end, Clients can assign a rating from one to five stars after completing the transaction related to the purchase of a particular product and/or service. Clients can also add textual comments, in full compliance with Trustpilot’s policies.

It is expressly understood that Clients who have published a review can modify their previous rating during each browsing session.

Keliweb is committed to ensuring the authenticity of reviews published by Clients. In accordance with paragraph 5-bis of article 22 of the Consumer Code, Keliweb has adopted reasonable and proportionate measures to verify that all reviews come from consumers who have actually purchased the reviewed product and/or service. These measures include all those employed by Trustpilot, which can be accessed on its website.

Keliweb encourages all Clients to report any suspicion of non-authentic or untruthful reviews, reserving the right to remove any review deemed not compliant with the aforementioned standards, or to take corrective actions to maintain the integrity of the information provided.

The Client is aware that, despite the authenticity of the reviews’ origin being verified as described above, the ratings given by other Clients on a particular product and/or service may not reflect their own tastes or preferences.